Note: Civil Service requires a separate application. (Download and print.)
17 Hours a Week
Application Deadline: February 28, 2020
Under the supervision of the Coordinator of Enrollment Management Services (CEMS), the Clerk - Student Service Representative (SSR) will provide front line customer service and administrative support in areas of Admissions, Advising, Financial aid and other areas deemed appropriate to best serve students at one of our campus locations.
Description of Duties and Tasks
Assists current and prospective students by providing information on the enrollment, admissions and financial aid application process.
Responds to questions and inquiries in person, by telephone, or via email being the first point of contact.
Provides clerical support scheduling appointments for services with advisors, counselors, and other staff in the Enrollment and Success Center.
Performs various duties for the financial aid office including receipt and classification of paperwork and administrative support for federal and state aid programs
Monitors and screens student records for status information regarding Admissions status.
Enters data, maintains, and updates student information database.
Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
Assists students with any enrollment process information that is required.
Provides a one-stop help to students with regards to admissions, enrollment, academic advising, and financial aid. Processes a variety of student applications used for such processes as enrollment, advising, and financial aid.
Maintains all relevant record keeping and tracking.
Refer students to a variety of resources, i.e. courses, programs, career options, degree plan initiatives, career services and transfer options.
Responsible for various administrative and clerical functions.
Performs other duties as assigned
Required Knowledge, Skills & Abilities
Must adhere to strict confidentiality guidelines.
Ability to work as part of a team and be flexible to contribute to the success of the community campus as needed.
Advanced knowledge of computer technology and software applications in order to conduct various enrollment processes.
Ability to deal extensively and effectively with a wide variety of individuals requiring excellent interpersonal skills, listening skills, and communication skills.
Ability to deal with high volume of traffic and phone calls with a strong emphasis on customer service skills providing a welcoming environment as the first point of contact in the Enrollment and Success Center.
Demonstrate oral and written communication skills to interact with a wide range of individuals from diverse backgrounds.
Strong knowledge and experience providing effective customer service.
Monday – Thursday 3:00 pm – 6:00 pm and Fridays 8:30 am – 1:30 pm
The position is open until filled. However, to ensure consideration, application materials should be received via email by February 28, 2020 @ 4:00 pmEST to be given priority consideration. Applications received after the deadline are not guaranteed to be reviewed. SUNY Ulster reserves the right to close, continue, cancel, postpone or restart the recruitment at any time.
Applicants must submit the following materials to be considered for the position:
Cover Letter/ letter of interest
Contact information for three references
To apply for the position, email the required documents to: firstname.lastname@example.org
Special Requirement for appointment to Ulster County positions: In accordance with Ulster County Legislative Local Law Number 14 of 2007 or by other State and Federal Statutes, candidates for employment to all Ulster County positions must obtain clearance for appointment from the Department of Criminal Justice System or other mandated Federal and State regulatory authority based upon fingerprinting and a criminal history background check.