Customer Service

Credential

15 credit Credential

1-800-724-0833 ext. 5018 or 5022
admissions@sunyulster.edu

Program Description

The Customer Service Credential is designed to help students build the professional skills needed to succeed in the service industry. It is applicable to a multitude of businesses that need employees possessing basic business, communication, and customer service competencies. This microcredential has been customized for the hospitality industry and meets Mohonk Mountain House’s customer service skillset needs. The program culminates in a paid internship at Mohonk and students can choose one of several departments in which to work.

The Customer Service Credential can be applied to the A.A.S. in Business and Entrepreneurial Studies (with BUS 270 as a Business Elective and BUS 293 as an Open Elective), or the A.S. in Individual Studies.

Student Learning Outcomes

At the completion of the Customer Service Credential, students will be able to

Describe the basic principles and concepts of the hospitality industry
Demonstrate knowledge of basic computer components, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
Perform basic mathematical and accounting functions
Understand the role of ambassador and steward of the resort to guests
Practice customer service skills, including building relationships, problem solving, teamwork, and business etiquette
Demonstrate effective verbal and nonverbal communication techniques in the organization, as a team member, across cultures, and via technology

Employment Potential

Graduates will be prepared to enter into a career in which they will use their business, communication, and customer service skills to maintain relationships with internal and external customers in a global and diverse economy, and assist customers with inquiries and solving problems.

Requirements for Program Entry

High School diploma or equivalent
Satisfactory placement in Entering Student Assessment

Developmental Assistance Available

For students who do not meet basic reading and math requirements, or who have other learning issues, extra assistance is readily available through SUNY Ulster's Learning Center, Patrik Math Center, the Writing Center, the Peer and Friend Tutor Program, and English as a Second Language (ESL) tutors.