Customer Service

Credential

15 credit Credential

1-800-724-0833 ext. 5018 or 5022
admissions@sunyulster.edu


Program Description

The Customer Service Credential is designed to help students build the professional skills needed to succeed in the service industry. It is applicable to a multitude of businesses that need employees possessing basic business, communication, and customer service competencies. This micro-credential has been customized for the hospitality industry and meets Mohonk Mountain House’s customer service skillset needs. The program culminates in a paid internship at Mohonk and students can choose one of several departments in which to work.

The Customer Service Credential can be applied to the A.A.S. in Business,

Entrepreneurial Studies (with BUS 270 as a Business Elective and BUS 293 as an Open

Elective), or the A.S. in Individual Studies.

 

Student Learning Outcomes

At the completion of the Customer Service Credential, students will be able to

  • Describe the basic principles and concepts of the hospitality industry
  • Demonstrate knowledge of basic computer components, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
  • Perform basic mathematical and accounting functions
  • Understand the role of ambassador and steward of the resort to guests
  • Practice customer service skills, including building relationships, problem solving, teamwork, and business etiquette
  • Demonstrate effective verbal and nonverbal communication techniques in the organization, as a team member, across cultures, and via technology

 

Employment Potential

Graduates will be prepared to enter into a career in which they will use their business, communication, and customer service skills to maintain relationships with internal and external customers in a global and diverse economy, and assist customers with inquiries and solving problems.

 

Requirements for Program Entry

  • High School diploma or equivalent
  • Satisfactory placement in Entering Student Assessment

Developmental Assistance Available

For students who do not meet basic reading and math requirements, or who have other learning issues, extra assistance is readily available through SUNY Ulster's Learning Center, Patrik Math Center, the Writing Center, the Peer and Friend Tutor Program, and English as a Second Language (ESL) tutors.

 

For More Information

For more information contact Admissions here or the Department here.

 

Curriculum

Click on the Course Number for the course description.

  • BUS 161 Computer Applications in Business (Microsoft Office)  or BUS 115 Entrepreneurship 
  • BUS 102 Mathematics for Business and Industry or BUS 171 Computer Applications in Business
  • BUS 104 Business Communications
  • BUS 270 Special Topics in Business: Customer Service
  • BUS 293 Business Internship

Total Credits: 15

 

 

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