Customer Service

Credential

15 credit Credential

1-800-724-0833 ext. 5018 or 5022
admissions@sunyulster.edu

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Program Description

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At the completion of the Customer Service Credential, students will be able to

• Describe the basic principles and concepts of the hospitality industry
• Demonstrate knowledge of basic computer components, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Perform basic mathematical and accounting functions
• Understand the role of ambassador and steward of the resort to guests
• Practice customer service skills, including building relationships, problem solving, teamwork, and business etiquette
• Demonstrate effective verbal and nonverbal communication techniques in the organization, as a team member, across cultures, and via technology

 

Employment Potential

Graduates will be prepared to enter into a career in which they will use their business, communication, and customer service skills to maintain relationships with internal and external customers in a global and diverse economy, and assist customers with inquiries and solving problems.

 

Requirements for Program Entry

• High School diploma or equivalent
• Satisfactory placement in Entering Student Assessment
  
  

Developmental Assistance Available

For students who do not meet basic reading and math requirements, or who have other learning issues, extra assistance is readily available through SUNY Ulster's Learning Center, Patrik Math Center, the Writing Center, the Peer and Friend Tutor Program, and English as a Second Language (ESL) tutors.

 

For More Information

For more information contact Admissions.

 

Customer Service Microcredential