1-800-724-0833 ext. 5018 or 5022
The Customer Service Credential is designed to help students build the professional skills needed to succeed in the service industry. It is applicable to a multitude of businesses that need employees possessing basic business, communication, and customer service competencies. This micro-credential has been customized for the hospitality industry and meets Mohonk Mountain House’s customer service skillset needs. The program culminates in a paid internship at Mohonk and students can choose one of several departments in which to work.
The Customer Service Credential can be applied to the A.A.S. in Business and Entrepreneurial Studies (with BUS 270 as a Business Elective and BUS 293 as an Open Elective), or the A.S. in Individual Studies.
At the completion of the Customer Service Credential, students will be able to
Graduates will be prepared to enter into a career in which they will use their business, communication, and customer service skills to maintain relationships with internal and external customers in a global and diverse economy, and assist customers with inquiries and solving problems.
For students who do not meet basic reading and math requirements, or who have other learning issues, extra assistance is readily available through SUNY Ulster's Learning Center, Patrik Math Center, the Writing Center, the Peer and Friend Tutor Program, and English as a Second Language (ESL) tutors.
Click on the Course Number for the course description.
Total Credits: 15