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CIVIL SERVICE

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Student Service Representative (Clerk)

Enrollment and Success Center

Part Time, Non-competitive
17 hrs/week
$14.72/hour, Grade 3

Application Deadline: Open Until Filled;
Priority Screening February 12, 2018 @ 4PM

Under the supervision of the Coordinator of Enrollment Management Services (CEMS), the Student Service Representative (SSR) will provide front line customer service and administrative support in areas of Admissions, Advising, Financial aid and other areas deemed appropriate to best serve students at one of our campus locations.

Description of Duties and Tasks

  1. Assists current and prospective students by providing information on the enrollment, admissions and financial aid application process.
  2. Responds to questions and inquiries in person, by telephone, or via email being the first point of contact.
  3. Provides clerical support scheduling appointments for services with advisors, counselors, and other staff in the Enrollment and Success Center.
  4. Performs various duties for the financial aid office including receipt and classification of paperwork and administrative support for federal and state aid programs.
  5. Monitors and screens student records for status information regarding Admissions status.
  6. Enters data, maintains, and updates student information database.
  7. Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
  8. Assists students with any enrollment process information that is required.
  9. Provides a one-stop help to students with regards to admissions, enrollment, academic advising, and financial aid. Processes a variety of student applications used for such processes as enrollment, advising, and financial aid.
  10. Maintains all relevant record keeping and tracking.
  11. Refer students to a variety of resources, i.e. courses, programs, career options, degree plan initiatives, career services and transfer options.
  12. Responsible for various administrative and clerical functions.
  13. Performs other duties as assigned

Required Knowledge, Skills & Abilities

  • Must adhere to strict confidentiality guidelines.
  • Ability to work as part of a team and be flexible to contribute to the success of the community campus as needed.
  • Advanced knowledge of computer technology and software applications in order to conduct various enrollment processes.
  • Ability to deal extensively and effectively with a wide variety of individuals requiring excellent interpersonal skills, listening skills, and communication skills.
  • Ability to deal with high volume of traffic and phone calls with a strong emphasis on customer service skills providing a welcoming environment as the first point of contact in the Enrollment and Success Center.
  • Demonstrate oral and written communication skills to interact with a wide range of individuals from diverse backgrounds.
  • Strong knowledge and experience providing effective customer service.

Minimum Qualifications

  • Customer Service Experience
  • Computer Experience

Preferred Qualifications

  • Bilingual
  • Banner database

AND

  • Commitment to community college goals and objectives of providing quality programs and services for culturally, socio-economically, ethnically, and academically diverse students and students with disabilities; personal qualities to work effectively and with sensitivity in a multicultural environment; awareness of and commitment to the needs of non-traditional and/or re-entry students with diverse abilities and interests.

Desirable Qualifications

  • Associates Degree

Application Process

The position is open until filled. However, to ensure consideration, application materials should be received via mail or email by February 12, 2018 by 4:00pm EST to be given priority consideration. Applications received after the deadline are not guaranteed to be reviewed. SUNY Ulster reserves the right to close, continue, cancel, postpone or restart the recruitment at any time.

Applicants must submit the following materials to be considered for the position:

  • Cover Letter/ letter of interest
  • Resume
  • Contact information for three references

To apply for the position, email the required documents to: resumes@sunyulster.edu 

Please submit only materials requested. All documents included in your application file become the property of the College. Applicants who fail to submit all required materials will not be considered. At the time of interview, you will be required to complete the County of Ulster Employment Application, which requires a valid social security number.

This position is contingent upon adequate funding. Offer and assignment of employment is subject to verification of all information provided on the employment application, fingerprint check, verification of the right to work in the United States and all other required pre-employment conditions are met. Membership in the Civil Service Employee Association, Inc., Local 100, AFSCME, AFL-CIO is required and union fees are deducted.

SUNY Ulster does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews.  All interviewing costs incurred will be the responsibility of the applicant. Meeting the minimum qualifications does not guarantee an interview.

We invite you to be part of a dedicated community of learners in a department that puts students first. Please go to www.sunyulster.edu for additional campus community information.

SUNY Ulster is an Affirmative Action/Equal Opportunity Employer. The college encourages applications from all qualified applicants. Applicants who are protected under the Americans with Disabilities Act and who, due to a disability, require accommodations for completing the application process, testing (if required for the position), or the interview, should notify the Human Resources Office 10 working days before the accommodation is required.

Neither the smoking of tobacco (nor other substances) nor the use of electronic vaporizers is permitted on the campus grounds.


 

 

 

 

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