Student FAQ

covid 19 information

Fall 2020 Student FAQ


  1.  How do gain access to the campus?

    Everyone coming to campus must upon arrival report to Public Safety, located in Hasbrouck 133 or the lobby of KCSU, to sign in and have their temperature taken.  You will be directed by Public Safety upon entry to the Stone Ridge Campus to parking lots for parking access.

    After parking, please proceed to check-in locations: The lobby of HAS Hall on the Stone Ridge Campus is the identified check-in location.  The lobby of the KCSU is the identified check-in location.  Approach the wall thermometer to have your temperature taken.  Then approach the station and swipe your SUNY Ulster ID on the wall swipe card reader.  If you do not have your SUNY Ulster ID you can check in with the College Nurse's station.  You will be given a colored wristband at the culmination of the check-in process daily.

    Anyone with a temperature in excess of 100 F will be asked to leave campus and check with their local physician.

    All public access is restricted and is not allowed at this time.

  1. Will face coverings be provided at check-in?

    All on-site employees, students and visitors shall wear a face covering when social distancing cannot be consistently maintained and whenever walking throughout College facilities. Face coverings should be worn to enter HAS or any check in location on the Stone Ridge Campus or at the KCSU.

    Those who report to campus without a face covering, including disposable face masks and/or face shields, will be provided one, at no cost, at all health services check in points. If someone arrives on campus without a face mask, they must cover their face to enter the facility/check-in location and immediately proceed to public safety to request a face mask.

    Branded cloth face masks will be available for distribution to students, faculty and staff (one per person) in the coming weeks and will be mailed to faculty/staff and students who will remain remote. 

    Replacement disposable face masks will be provided by Health Services if requested.  

  1. How much time should I allow for the campus check-in process?

    For the first week of classes (week of August 24, 2020), please arrive at least 30 minutes ahead of your in-person class time to ensure enough time for check in points.  Following the start of classes/first week, arrival 15 minutes ahead of your scheduled in-person class time is sufficient.

  1. Will I be required to show my SUNY Ulster ID to enter campus?

    Yes, SUNY Ulster IDs will be required as part of the check-in process.  If you do not have your SUNY Ulster ID you can check in with the College Nurse's station. (Please continue below for steps to obtain a SUNY Ulster ID)

  1. What do I do if I have a medical exemption from wearing a mask?
    If you have a medical exemption, please email health services at healthservices@sunyulster.eduto request a face shield. 

  1. Can students bring others who are not students with them to campus? i.e., children.

    No.  At this time, campus is closed to members of the public and is only open to students, faculty and staff.

  1. Is there a campus lounge available for students?

    Students will be permitted to enter the cafeteria, but they will have to be socially distanced. Signs will be posted throughout this space and seats will be marked.

    The College Lounge in VAN will be accessible as a space for students who are between face-to-face course offerings to log-in for any remote course learning engagement/online synchronous courses.  Students should bring their own laptop and headphones or earbuds, since using the computer speakers will be distracting to others in that space.  Signs will be posted throughout this space and seats will be marked.    

  1.  How often will the classrooms and restrooms be sanitized?

    Classrooms, as well as the Cafeteria and College Lounge (VAN) spaces will be sanitized between classes and at the end of each day or as needed.

  1. How do I report people on campus are not wearing masks or social distancing
    Signs will be posted throughout campus reminding students, faculty and staff about social distancing. 

    Contact SUNY Ulster’s Public Safety ( to report faculty and staff who are not adhering to protocols for the wearing of face masks or practicing social distancing.

    Contact Assistant Dean of Students, Matt Brennie ( to report students who are not adhering to protocols for the wearing of face masks or practicing social distancing.

    SUNY Chancellor Malatras has issued a new SUNY Policy effective October 1, 2020, regarding Uniform Sanctioning in Response to COVID-19 Student Violations at all SUNY campuses, including community colleges.

    The emergency directive to implement theUniform Sanctioning in Response to COVID-19 Student Violations SUNY Policy is effective based on the authority of the Chancellor.

    The student handbook has been updated to reflect social distancing requirements and to outline unacceptable behaviors:

    SUNY Ulster remains committed to the continuous oversight of the College’s reentry plan for the campus community.  Therefore, the College will follow the strict enforcement of the Health and Safety Protocols for all members of the College.  Students must review and abide by the health and safety measures provided SUNY Ulster.

    Failure to comply with the College’s guidelines may result in disciplinary warning, up to and including, suspension from SUNY Ulster.  Students are expected to abide by Federal, State, County, and College regulations aimed at providing a safe environment to achieve academic success.

  1. Will there be restrooms available in each building?  Are there occupancy limits? 

    Restrooms will be available in each building and more frequent cleanings will be done to sanitize these spaces.

    Individuals should not wait in lines near or in restrooms. If you enter a restroom that is crowded, please leave that space and find another restroom.

    Class departure times will be staggered to reduce hallway density. This will reduce individuals seeking restrooms at the same time. 

  1. Will the UCAT bus be available for students?

    Yes, UCAT is operating on a reduced capacity level. We recommend arriving at your typical UCAT bus stop early to ensure a seat on the bus. 


Important Information for the Start of the Fall 2020 Semester

  1.  Is there a mandatory student orientation?

    Log-in to BlackBoard.  Go to my courses and you will see Ulster Upload: SUNY Ulster Virtual Orientation. Follow the directions to self-enroll and access Ulster Upload. Many of the below FAQ items are available as modules within the Ulster Upload Virtual Student Orientation.  Faculty and Staff will also have access to these resources in BlackBoard.

  1. How to get a student ID and is a parking permit needed?

    If you are registered for any courses for Fall 2020 that are coded as HYBRID or COMBO and will need to report to either the Stone Ridge Campus or KCSU. Please fill out this attached GOOGLE FORM to request an ID. If you have any questions  Please contact Public Safety 845-687-5023 Please call public safety in advance to let them know you are reporting to the college to receive the ID. Public Safety is located in the Hasbrouck Building Lobby.

    Parking Passes will not be needed for Fall 2020 Semester. Students should Park in spots with White lines whenever possible. Handicapped designations for reserved parking will be enforced.
  1. How do I get my books?

    Under "Banner Self Service," click on "Student & Financial Aid." Here you will find "BookNow! - Buy Textbooks Online." This links your schedule with the books required for each class along with options available at theSUNY Ulster Bookstore.

  1. How do I make changes to my schedule once the semester begins?

    Make an appointment with your academic or partner advisor who can walk you through next steps on the electronic forms and approval process.

  1. Where can I go to print out class materials and use a computer?

    College networked computers are needed for printing and will be set up in HAS hall to accommodate this need. We will post specific room information and overflow information. 

  1. How do I access the Wi-Fi?

    Wireless Internet is available throughout the College. In order to gain access to the wireless the student must connect to the SUNY-Ulster wireless. Students should read the Terms of Service that appears on their browser, click the button that indicates they agree to comply with the “Terms and Conditions” and click the green “Next” button. On the next page the student will enter their login and password and click “Sign In”.  These steps will need to be repeated every ten days to maintain wireless access and must be performed on each device that is connecting to the internet. 

    Additionally, the wireless is available to anyone by accessing the SUNY-Ulster wifi network and then going to a browser.  The individual will be asked to enter their phone number and will soon after receive a text with the password to access the wifi.  
  1. How do gain access to Library services?

    The physical library will remain closed during the Fall 2020 semester due to the pandemic. All library services will be offered remotely. Highlights of remote services:
  • "Curbside" delivery of books from the print collection and Interlibrary Loan 
  • Appointments with librarians (video chat, telephone, email)
  • Remote classroom library instruction requested by faculty
  • 24/7 Chat service
  • Subject/assignment specific LibGuides developed with faculty

    Access an online resource and video highlighting remote Library services for the fall 2020 semester.
  1. Will the dining hall offer food service?

    Lessings will be offering limited service with grab and go food items.  Hours on the Stone Ridge Campus will be 7:30 a.m. - 2 p.m., Monday through Friday.

    As of September 9, 2020, Lessing's, SUNY Ulster's campus caterer on site on the College's Stone Ridge Campus, has given notice that cafeteria services will be discontinued in the interim due to the lack of sales with our reduced population on site.

    BlackBoard Bistro is offering food options on the Stone Ridge Campus.  Monday through Friday from 8 a.m. - 4 p.m.  Menu as of September 28, 2020.

  1. Is crisis counseling available?

    Visit your Ulster Upload BlackBoard shell and click Your Health and Wellness Learning Module to access SUNY Ulster’s fall 2020 crisis counseling services, as well as County and national resources.

    SUNY Ulster will continue to offer confidential, free, short-term counseling and referral. If you are feeling depressed, anxious, stressed, or just need time to discuss issues in a safe space. We will be seeing students, faculty and staff via telehealth on Monday, Tuesday and Friday. Keith Baker LCSW, CASAC will be available in the office VAN 128C by appointment on Wednesday's 10-3 and Thursday's 9-3. Appointments can be made via the portal under counseling or at the link below. You can reach Linda Farina MPS, CASAC-G by email or by phone 687-5192 and leave a message.

    Use the link below to set up an appointment with a counselor

    Please use your SUNY Ulster email as the contact email. Additionally, if prompted, DO NOT enter any insurance or credit card information. This is not required or needed for services.

Request Appointment

If you are in an emergency or crisis situation, on campus call Public Safety at 687-5221, 911 or  report to the nearest emergency department. If you need other assistance, here are some supports:

  • Family of Woodstock, Inc. 24 Hour Crisis Hotline: 845-338-2370
  • UC Mobile Mental Health Team: 1-844-277-4820 (available 10:00am to 11:00 p.m./7 Days
  • National Suicide Prevention Hotline: 1-800-273-8255
  • Veteran's Crisis Line: 1-800-273-8255 (press 1 when connected)
  • Veteran’s Crisis Text Messages: send text to 838255
  • National Suicide Prevention Hotline: 1-800-273-8255
  • The Trevor Lifeline (for LGBTQ youth): 1-866-488-7386
  • ULifeline on the portal, put in SUNY Ulster

  1. How do I arrange to see the College nurse? Nursing services are provided in HAS lobby. If nurse services are needed, please contact health services at

    In emergency situations, please contact public safety at 845-687-5221.

  1.  Where can I get technology help with my BlackBoard course? 

Log onto your Student Portal and Launch Blackboard, click the top left link:  Student Orientation: Blackboard follow the directions to enroll and access information and help are one click away. If you need additional assistance, please contact Online SUNY Help

You can also access BlackBoard help through the College’s Portal.  Go to and click on the GET HELP Tab.  Check the Answers @ SUNY Ulster Channel for additional BlackBoard resources.

  1.   Are there laptops and devices available for students to borrow or rent?

SUNY Administration has announced the creation of a SUNY Laptop Loaner Program.  

Under the program, SUNY Ulster is slated to receive up to 250 Chromebooks and 25 Dell Laptops.  These computers must be deployed to students through the newly created laptop loaner program with priority given to students who are eligible for Pell and EOP.

Students that are interested should email helpdesk@sunyulster.eduto inquire about further details.

  1.   How will my financial aid check be disbursed? 

Financial Aid checks will be mailed to students.  


Make a plan to pay your tuition:

On the Student Tab of yourSUNY Ulster Portal, navigate to the "Payment and Finance Options" section. In this section you will find important information and resources such as:

  • View and pay your tuition bill
  • Interest-free payment plan options
  • Financial Aid application
  • Scholarship information

Submit Health Records and Residency Form (if necessary):

Under the "Student Forms and Applications" section of the portal you can:

  • Download the required Immunization Record form to have it signed by your physician.
  • Follow the link "Certificate of Residency" (Out-of-County Residents only) for information about completing this form to receive the In-County tuition rate.

FERPA: Access to Educational Records & Speaking to College: 

If you would like another person (i.e. parent/guardian) to be able to contact the college on your behalf, you will need to complete aFERPA form.

EOP (Educational Opportunity Program):

EOP provides academic support and financial aid to students who show promise for mastering college-level work. Offered primarily to full-time students who are New York State residents, EOP accepts students who qualify academically and financially for the program. Link to information and applicationhere.

TRIO Support Services: 

To participate in TRIO/Student Support Services, a student must meet the federal guidelines for eligibility, which includes any one of the following: low income background, first generation college student (neither parent holds a bachelor’s degree), or possessing a documented disability.TRIO participants receive additional tutoring and advisement, and access to TRIO scholarships.

Veteran's Benefits: 

If you or someone in your family is a veteran or on military reserve, contact Manny Torres who will help you access any military benefits that can help fund your education.

Transfer Services: 

Planning on transferring to another college? It's never too early to meet with our Transfer Counselor, Kate Smith, to help you map out your transfer plan. Kate can be reached at

Disability Services: 

If you require academic accommodations, we recommend that you contact ourDisabilities Services Officeto make sure we have your documentation on file. Our Disability Services Coordinator, Sonia Levine, can be reached at


Free tutoring is available to assist with writing for all subjects and math through theCenter for Academic Planning & Support (CAPS). We also have The Gary and Janaki Patrik Math Center and the Math Zone for additional math support.


Student Life & Clubs: 

SUNY Ulster is offering robust virtual activities and club engagement this fall, Be sure to read your email Friday for the weekly “Let’s Connect! Student Life Newsletter. Check out ourclubs and information about ourStudent Government Organization (SGO). Or contact Meg Sheeley Acting Dean of Enrollment and Coordinator of Student Life



Interested in joining an athletic team? View theSUNY Ulster Athletics Page for more info. Fill out a “Play For Us” form to contact a coach. Fall athletics for this season are being moved to the Spring.

Career Services: 

Undecided about your major or want to do some career exploration? Contact Marie Kropp, to schedule a meeting.


Information about SUNY Ulster's Children's Center can be foundhere.

Food Insecurity: 

The Pantry at SUNY Ulster is available to students, faculty, and staff. There is a link on the Website and College Portal for information about placing your order. This Fall Pantry orders will be filled every other Thursday and are available for pickup at Public Safety on the Stone Ridge Campus and at the Main entrance at the KCSU Kingston Campus. If you have any questions please contact Meg Sheeley Acting Dean of Enrollment and Coordinator of Student Life


  1. How do we find out if the campus is closed for weather or unforeseen circumstances?

    SUNY Ulster’s RAVE alert system and College website will be updated with inclement weather and/or emergency closure information, along with SUNY Ulster’s social media channels (Facebook, Instagram and Twitter).  Access your emergency contact information on Banner Self-Help to receive our SUNY Ulster RAVE alert text messages, calls and emails.
  1.   Where can I find out the latest COVID information for the SUNY Ulster campus

    Check the Bulletin Board on the Home tab of the Portal for College and Community COVID-19 Resources.

SUNY Ulster'swebsite also has buttons and links to College and Community COVID-19 Resources.

As of August 21, 2020

Updated September 9, 2020

Updated September 28, 2020

Updated September 30, 2020



Meet Your Support Staff







Upcoming Events